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Factory Data Reset (Powered Off) - Samsung Galaxy S7 / S7 edge
A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
WARNING To avoid being locked out of your device for 24 hours, it's strongly recommended to review the following before attempting to perform this reset:
-
For devices with Android Device Protection enabled:
- It's imperative the GoogleTM email address and password are known before performing a reset on the device.
-
If the password for the Google account used to enable Device Protection on the device can't be remembered:
- Attempt to log in with any Google account previously used on the device.
-
Reset the password.
Once reset, the device won't accept the new password and can't be used for 24 hours. After 24 hours, a device restart must be performed to verify the waiting period has been met.
-
Perform a factory data reset using this process only if absolutely necessary as it removes all data including:
- Contacts
- GoogleTM account
- System and app data
- App settings
- Downloaded apps
- Media (Music, pictures and videos, etc.)
- If you've previously backed up your data, review this need to know info.
Once reset, the device won't accept the new password and can't be used for 24 hours. After 24 hours, a device restart must be performed to verify the waiting period has been met.
Notes:
- An alternate reset method is available if the device can be powered on and is responsive.
-
Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.
- Ensure the device is powered off.
-
Press and hold the Volume Up and Home buttons.
-
While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
-
From the Android Recovery screen, select Wipe data/factory reset.
Utilize the volume buttons to cycle through the available options and the power button to select.
-
Select Yes.
Allow several seconds for the factory data reset to complete.
-
Select Reboot system now.
Allow several minutes for the reboot process to complete.
To set up the device after the reset has completed, refer to Initial Activation and Setup.
Related Topic: 
Factory Data Reset
-
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