Samsung Galaxy S7 / S7 edge - Factory Data Reset (Powered On)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary and review this need to know info before proceeding to prevent the potential loss of important data (e.g., contacts, music, pictures, downloaded apps, etc.).

Note Notes:

  • An alternate reset method is available if the device is unresponsive or won't power on.
  • If troubleshooting third-party apps, disable the Automatic Restore option.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
    Note These instructions only apply to Standard mode and the default Home screen layout.
  2. Navigate: Settings Settings icon > General management > Reset.
  3. Tap Factory data reset.
  4. Review the info then tap RESET.
    Note If presented, enter the current PIN, password, or pattern.
  5. Tap DELETE ALL.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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