Reset Network Settings - The all new HTC One® (M8)

If you can't connect to the internet, send or receive email and/or messages (text, picture or video), resetting the network settings may help.

Caution The following are cleared or restored to default values:

  • Cellular and Wi-Fi network settings (including saved networks and passwords)
  • Bluetooth


  1. From a Home screen, navigate: Apps icon Apps icon > Settings.
    Note If Settings is unavailable, tap the Dropdown menu Applications dropdown menu icon (located in the upper-left) then select Alphabetical. If still unavailable, refer to Manage App Icons.
  2. From the PERSONAL section, tap Backup & reset.
  3. Tap Network settings reset.
  4. Tap RESET SETTINGS (located at the bottom).
    Note If prompted, enter the PIN, password or pattern.
  5. To confirm, tap RESET SETTINGS.