Soft Reset (Frozen / Unresponsive Screen) - PRIV™ by BlackBerry®

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locking up, and keypad not responding.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

 

Press and hold the Power button (located on the left edge of the device) until the device powers off (approximately 32 seconds) then release.
Note Allow several seconds for the reboot process to complete.

 

Related Topic: Video icon Unfreeze Your Device

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