PRIV™ by BlackBerry® - Soft Reset

Soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locks up, and keypad doesn't respond.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.


  1. Press and hold the Power button (on the left edge).
  2. Tap Power off.
    Note If the device is unresponsive/frozen, press and hold the Power button for approximately 12 seconds or until the device power cycles.