PRIV™ by BlackBerry® - Power Up in Safe Mode

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

An alternate method is available if the device can be powered on and is responsive.

  1. With the device powered off, press and hold the Power button for approximately 3 seconds then release.
    PRIV Power button
  2. After the device vibrates (approximately 4-5 seconds after the BlackBerry logo appears on-screen), press and hold the Volume down button.
    Note If the button is pressed prior to the device vibrating, it will not boot into safe mode.
    PRIV Volume controls
  3. Continue to hold the Volume down button until Safe mode appears in the lower-left of the unlock or home screen then release.
    Note This may take up to 30 seconds.
    PRIV Lockscreen with Safe mode and Data usage warning
  4. With Safe Mode enabled, test device and app functionality.

Related Topic: Video Icon Using Safe Mode

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