PRIV™ by BlackBerry® - Turn Voice & Video On / Off - HD Voice

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.


Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.


  1. Ensure HD Voice is activated.
  2. From a Home screen, navigate: Apps Apps icon > Settings Settings icon > Advanced Calling Advanced Calling settings icon.
  3. Tap Advanced Calling.
  4. Tap the Advanced Calling switch (located in the upper-right) to turn on Switch on or off Switch off.
  5. If presented with a confirmation screen, tap OK.
    Note Review the disclaimer regarding billing and data usage.
    Note When video calling is turned on, others can see that the phone has video calling.


Note For additional info, see these HD Voice FAQs.