Repair Assistant - Software Upgrade Assistant / Xperia Companion (Sony)

This helps you repair the software on your Sony device using your computer/PC.

Note Notes:

  • Ensure the wireless device is powered on, unlocked (if device lock-enabled), then connect it to a compatible computer using a USB cable.
  • In some instances, the device must be in boot mode to complete the repair process. The SUA provides instructions to enable boot mode when required.

 

Caution Caution:

  • The repair process may take up to 30-90 minutes. It's recommended to back up device data prior to repair as a precaution. Don't disconnect the device from the computer during the repair process.
  • The Verizon Software Upgrade Assistant is no longer supported for the Sony Xperia devices and is being replaced by the Xperia Companion tool.

 

  1. If the SUA is currently installed on your PC, uninstall it before setting up the Xperia Companion tool. Refer to Initial Setup - Software Upgrade Assistant / Xperia Companion for assistance.
  2. When the device is connected via USB, click the Xperia Companion icon.
    Click Xperia Companion Icon
  3. Click Backup.
    Click Backup
  4. Give the Backup a name and select a password to protect it if desired and click OK.
    Give Backup a Name
  5. Select the data to backup then click Next to start the backup.
    Select Data to Backup
  6. Once the backup is complete follow these instructions to start the Repair process.
    1. Disconnect the device from the PC/Laptop.
    2. Turn off the device and wait for 5 seconds.
    3. Press and hold the Volume key on the device.
    4. Connect the device to the computer while still holding the Volume key.
    5. Wait until the Repair app automatically proceeds to the next step before letting go of the Volume key and then follow the on-screen instructions.
  7. Once the repair is complete, follow the onscreen instructions for the repair to finalize (this includes disconnecting the device from the computer and powering it back on).
  8. Complete the setup wizard on your device and connect the device to the computer.
  9. After connecting, click Restore.
    Click Restore
  10. Select the desired backup file then click Next.
    Select Backup to Restore
  11. Select the data to restore then click Next to start the restore.
    Select Data Type to Restore
  12. Once the data restore is complete, click Close (located in the lower-right).
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