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Forgot or |
For additional help, view the How to Set Up Your 4G LTE Network Extender video.
|LTE Service Status||Shows the device service status|
|4G LTE - In Service|
|No Service Icon - Out of Service|
|Connected Devices||Shows the number of connected devices.|
|GPS Status||Shows the GPS status with the number of satellites tracked|
|NTPv4 Status||Indicates the Network Extender is using Network Time Protocol instead of GPS|
|Out of Service||The Ethernet port or connection is not working.||The port connecting your device to the internet is not operational. Please check that your Ethernet cable is connected correctly and the switch, router, or internet gateway is powered-on (see Related Topics).|
|Ethernet Port Down|
|Out of Service||The unit has a communication failure with the Verizon network.||There is a communication failure preventing your device from functioning correctly. Please unplug your device and then plug it back in again.|
|MME Communication Failure|
|GPS Failure||The GPS unit is not working.||There is a failure in the GPS module preventing your device from functioning correctly. Please make sure that the GPS antenna is installed in a location near a window (see Related Topics).|
|Out of Service||The unit has overheated.||Your device is over-heating. Please move the unit to an area with an ambient temperature between 0-50 degrees and make sure the device is in a well ventilated location|
|Out of Service||The output power of the device is out of tolerance.||Please unplug your device and then plug it back in again. Wait for 10 minutes and check if the alarm is cleared.|
|Transmission Over Power|
|Out of Service||The unit is exposed to a high level of radio interference.||If the problem persists after 10 minutes, please relocate the unit to a different area at least 100 feet away.|
|High Radio Interference|
|Out of Service||The device radio unit is out of service.||Please unplug your device and then plug it back in again. Wait for 10 minutes and check if the alarm is cleared.|
|Out of Service For Maintenance||The unit is out of service due to maintenance mode||The operator puts the device in maintenance mode. Wait for an hour and check if the alarm is cleared.|
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