Activate Wi-Fi Calling - iOS

Note Notes:

  • Wi-Fi must be turned on for Wi-Fi Calling to be used. To turn on:
    • From the Home screen, navigate: Settings Settings icon > Wi-Fi.
    • Tap the Wi-Fi switch to turn on Switch On.
  • Ensure HD Voice is activated and the device is Wi-Fi calling capable.
  • Activation requires a valid US address for E911 functionality and a data connection to the Verizon network or a roaming cellular network.
    Note If activation fails and you receive a message to contact Verizon, relocate to an area where you have better signal reception (e.g., if indoors, step outside) and try again.
  • You can make and receive calls over Wi-Fi even if you're outside the Verizon network coverage area.
  • Wi-Fi calls always originate in the US, even when you're outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to your international long distance plan.

 

  1. From the Home screen, navigate: Settings Settings icon > Phone.
    Note If using an eSIM with a second line, select a line (e.g., Primary, Secondary, 888-888-8888, etc.) then proceed to step 2.
  2. Tap Wi-Fi Calling.
    Wi-Fi Calling Settings
  3. Tap the Wi-Fi calling on this iPhone switch to turn on On Switch.
    Note If you would like for your iPhone to default to calling over Wi-Fi while roaming internationally, tap the Prefer Wi-Fi While Roaming switch to turn on.
    Wi-Fi Calling Switches
  4. From the Enable Wi-Fi calling pop-up, tap Enable.
    Wi-Fi Calling Pop-up
  5. From the 'Important - Emergency 911 address...' screen, enter the following:
    Note If you have previous entered your address, you won't be prompted to do again. View these instructions for changing your address.
    • Address Line 1
    • Address Line 2 (APT, Suite, etc.)
    • City
    • State
    • Zip
    Wi-Fi Calling emergency address
  6. Tap Done.
  7. From the Terms and Conditions screen, tap the Radio button then tap Continue.
    Note Accepted when a check mark is present.
    Wi-Fi Calling Address
  8. If prompted with the 'Edit Emergency Address' pop-up, choose the preferred address then tap Save Changes.
    Wi-Fi Calling Address pop up
  9. Ensure the 'Wi-Fi calling on this iPhone' switch is set to on.
    Note To determine if a call is being placed over Wi-Fi, view Determine Wi-Fi Call - iOS.
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