Windows Device Manager Conflicts - Samsung Convoy™ 4

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:
Note Depending upon the selected USB connection (e.g., Media device, Camera, USB debugging), some of the devices may not appear.

Modems
SAMSUNG Mobile Modem
Ports (COM & LPT)
SAMSUNG Mobile Modem Diagnostic Serial Port (COM x)
Universal Serial Bus controllers
SAMSUNG USB Composite Device

Windows Device Manager with installed devices

Note If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Note Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.
Windows Device Manager displaying devices with errors

If a conflict is present:

  1. Ensure the device drivers are installed. Refer to Installing USB drivers for further assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver.
    Note If using Windows Vista, right-click the device then click Update Driver Software.
    Note The device name may vary from the following example.
    Updating driver 1
  3. If presented, select No, not this time then click Next.
    Updating driver 2
  4. Select Install from a list or specific location (Advanced) then click Next.
    Note If using Windows Vista, click Browse my computer for driver software.
    Updating driver 3
  5. If available, ensure Search for the best driver in these locations and Include this location in the search are selected then enter C:\Program Files\Samsung\Drivers 4.40 into the search window then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Updating Driver Location
  6. Click Finish.
    Note If using Windows Vista, click Close.
    Finish Updating Drivers
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