Factory Data Reset (Powered On) - HTC 10™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.

 

Note Notes:

 

  1. From a Home screen, navigate: Apps Apps menu icon > Settings Settings icon > Backup & reset (Personal section).
  2. Tap Factory data reset.
    Note If troubleshooting third-party apps, turn off switch off the Automatic restore option.
  3. Tap RESET PHONE.
    Note If presented, enter the current passcode or draw the unlock pattern.
  4. Tap ERASE EVERYTHING.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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