HTC 10™ - Reset App

If your device crashes, resets itself or freezes, it may be caused by apps and this info may help.

Note Personal data such as browser bookmarks and other customized app settings can be backed up to Google's servers.

  1. From a Home screen, navigate: Apps icon Apps icon > Settings Settings icon > Apps (Device section).
  2. Ensure All apps is selected at the top.
    Note If necessary, tap the Dropdown icon Dropdown icon (upper-right) then select All apps.
  3. Locate then select the appropriate app (e.g., Cloud).
    Note If system apps aren't visible, tap the Menu icon Menu (upper-right) > Show system.
  4. Tap FORCE STOP.
  5. To confirm, review the info then tap OK.
  6. Tap Storage.
  7. Tap CLEAR DATA.
    Note This option may not be available for some apps.
    Note Resetting an app or clearing data storage may delete saved info within the app (e.g., calendar events may be lost).
  8. To confirm, review the info then tap OK.
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