If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (area at the top of the phone screen with the time, signal strength, etc.) then drag to the bottom. The image below is merely an example.
Tap the USB icon then select File transfer. If prompted, tap JUST ONCE or ALWAYS.
Launch Windows Explorer. Using the computer keyboard, press Windows+E (+E) keys. Alternatively, right-click Start then click Open File Explorer or Open Windows Explorer.
Using Windows Explorer, navigate: VS500 > Internal storage. If a microSD card is present, files can be transferred to that location by navigating: VS500 > SD card .
Use the computer to copy music and other audio files into the folder.