Soft Reset (Frozen / Unresponsive Screen) - Samsung Galaxy Note® Edge

View this info if your device is unresponsive, frozen or won't power on or off.

Note In most cases, a soft reset won't affect data on the device, unless the battery is very low.

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 12 seconds).
  2. From the Maintenance Boot Mode screen, select Power down.
    Note Utilize the volume buttons to cycle through the available options and the Home button (located below the display) to select.
    Maintenance Boot screen