Download and Install - Mobile App - One Talkā„ 

Note Notes: 

  • Activation requires a valid US address for E911 functionality.
  • Wi-Fi Calls always originate in the U.S., even when you're outside of the US.
    • Calls to US numbers are not billed (except for 411 or other premium calls).
    • Calls to international numbers are billed according to the customer’s international long distance plan.
  • A soft reset is needed on the desk phone when a new endpoint is added to the One Talk MDN.

 

  1. Download the Verizon One Talk app from the Apple App store or Google Play Store.
    Note One Talk app is supported on the following Operating Systems:
    • iOS 9.0 and above
    • Android 5.0 and above
  2. Launch the One Talk app.
    Note Splash screen displays for a short while.
  3. If presented, tap Allow to accept app permissions.
  4. Enter the One Talk number and the preferred name then tap Request PIN.
    Note If using a desk phone's One Talk number in the mobile app then the desk phone must be set up & activated prior to app authentication process.
    Note Ensure customer has a valid email address in My Business
    Note If an email is not received then engage the IT team to whitelist this email domain - vzwmail@ecrmemail.verizonwireless.com
    Request PIN
  5. Enter the PIN number sent via email then tap Activate PIN.
  6. From "Setup your Device & Profile" screen enter the appropriate info then tap Next:
    Note Profile info must be completed along with 911 address in the mobile app to complete the process.
    • Name
    • Company
    • Position (Optional)
    • 911 Address
  7. From the "Import your Contacts" screen, tap Skip Import.
    Note If desired to import contacts from the mobile device:
    1. For Android:
      1. Tap Select Contacts.
      2. Select the preferred contacts then tap Done.
        Note Tap Select all (located in the upper-left) to select all contacts.
    2. For iPhone:
      1. Tap Select Contacts.
      2. From the "Access Your Contacts" screen, tap Allow.
      3. Select the preferred contacts then tap Done.
        Note Tap Select all (located in the upper-left) to select all contacts.
  8. If presented with "Do not optimize battery usage", tap Yes.
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