One Talkā„  - Consultative Transfer Call

Note See Basic Dialer Call / Feature Codes for info on available dialer codes.

Consultative Transfer from Mobile App/Enhanced Dialer
Consultative Transfer from Desk Phone
Consultative Transfer from One Talk DECT IP Cordless Phone - W56HV Handset

Consultative Transfer from Mobile App/Enhanced Dialer

  1. From the Mobile device, tap Transfer during an active call.
    Note The call is placed on hold.
    Call in progress
  2. Select a contact from the phone's contact list or enter a phone number.
    Select a contact or enter a number
  3. From the One Talk dialer, tap Consultative Transfer.
    Tap Consultative Transfer
  4. Once the new call has started, touch and hold the Call icon in the left circle.
    Call icon in left circle with target on right
  5. Drag the Call icon into the right circle.
    Call icon dragged to right circle
  6. The call is transferred.
    Transfer initiated

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Consultative Transfer from Desk Phone

  1. From the desk phone, press the Transfer button Transfer button or the Transfer soft key during an active call.
    Note The call is placed on hold.
    Call in progress
  2. Enter the desired number or select a contact.
  3. Press the Consult soft key.
    Begin consultative transfer
  4. Once the third party answers the call, advise that you're transferring the call then press the Transfer button Transfer button or the Transfer soft key.
    Transfer initiated

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Consultative Transfer from One Talk DECT IP Cordless Phone - W56HV Handset

  1. From the main screen, press the Options soft key or the TRAN button (at the lower-left corner of the keypad).
    Call in progress
  2. Select Transfer then press the OK soft key.
    Note The call is placed on hold.
    Options menu
  3. Enter the desired number or select a contact in the handset address book.
    Note You can also select other W56HV Handset models sharing the same phone number (e.g., transfer from Handset 1 to Handset 2).
  4. Press the Options soft key.
    Transfer to
  5. Select Consultative from the menu then press the OK soft key.
    Select transfer type
  6. When the third party answers the call, advise that you're transferring the call then press the Transfer soft key to transfer the call.
    Transfer initiated

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Related Topic: Transfer Call - One Talk

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