One Talk - Consultative Transfer Call

Note See Native Dialer Call / Feature Codes for info on available dialer codes.

Follow the steps below to make a Consultative Transfer call from your:

Enhanced Dialer - Samsung Galaxy S9 / S9+ / S10e / S10 / S10+ / S10 5G

  1. From the phone screen, tap Transfer during an active call.
    Note The call is placed on hold.
    Tap Transfer
  2. Select Consultative Transfer.
    Select Consultative Transfer
  3. Select a contact from the contact list or enter a 10-digit phone number, then press the Call icon.
    Call icon
  4. Tap Complete to transfer the call.
    Tap Complete
  5. The transfer is completed.
    Transfer complete

Related Topic: Transfer Call - One Talk

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Mobile App / Enhanced Dialer - Samsung Galaxy S6 / S7

  1. From the phone screen, tap Transfer during an active call.
    Note The call is placed on hold.
    Call in progress
  2. Select a contact from the contact list or enter a phone number.
    Select a contact or enter a number
  3. From the One Talk dialer, tap Consultative Transfer.
    Tap Consultative Transfer
  4. Once the new call has started, touch and hold the Call icon in the left circle.
    Call icon in left circle with target on right
  5. Drag the Call icon into the right circle.
    Call icon dragged to right circle
  6. The call is transferred.
    Transfer initiated

Related Topic: Transfer Call - One Talk

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Desk Phone

  1. From the desk phone, press the Transfer button Transfer button or the Transfer soft key during an active call.
    Note The call is placed on hold.
    Call in progress
  2. Enter the desired number or select a contact.
  3. Press the Consult soft key.
    Begin consultative transfer
  4. Once the third party answers the call, advise that you're transferring the call then press the Transfer button Transfer button or the Transfer soft key.
    Transfer initiated

Related Topic: Transfer Call - One Talk

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One Talk DECT IP Cordless Phone - W56HV Handset

  1. From the main screen, press the Options soft key or the TRAN button (at the lower-left corner of the keypad).
    Call in progress
  2. Select Transfer then press the OK soft key.
    Note The call is placed on hold.
    Options menu
  3. Enter the desired number or select a contact in the handset address book.
    Note You can also select other W56HV Handset models sharing the same phone number (e.g., transfer from Handset 1 to Handset 2).
  4. Press the Options soft key.
    Transfer to
  5. Select Consultative from the menu then press the OK soft key.
    Select transfer type
  6. When the third party answers the call, advise that you're transferring the call then press the Transfer soft key to transfer the call.
    Transfer initiated

Related Topic: Transfer Call - One Talk

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