HTC Desire® 530 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

  1. Ensure the device is powered off.
  2. Press and hold the Volume down button.
    Volume down button
  3. While continuing to hold the Volume down button, press and hold the Power button until the boot mode screen appears, then release the both buttons.
    Power button
  4. Press the Volume down button to scroll down and highlight 'factory reset' (displayed in blue font) then press the Power button.
    Note If necessary, utilize the Volume up button to scroll up.
    boot mode screen

Related Topic: Video Icon Factory Data Reset

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