The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.
For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
For Prepaid accounts, contact customer service to obtain the PUK before proceeding.
If your device isn't running Windows 10, refer to the Windows 8 instructions.
From the Home screen, navigate: Settings icon (located in the lower-left) > Network & Internet.
If the Windows Settings options are not visible, tap or click the Settings Home icon (located in the upper-left) to go to the Settings home page.
Utilize the touchscreen (if available) or mouse to select the on-screen options.
From the left-pane, select Cellular.
From the Cellular section (located on the right), select Verizon Wireless (LTE).
Select Advanced options.
From the "Security" section, tap or click Unblock PIN (may require scrolling to the bottom).
From the "Unblock your PIN" screen, enter the appropriate information into the following fields:
If an invalid PUK is entered too many times, the SIM card may be permanently disabled.