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First time setup and activation – out of the box experience - Moto G Play

Note To activate the device on prepaid service, refer to Set up Verizon Prepaid Service.

 

Caution Are you upgrading from an existing Verizon Wireless device? Yes or No.

 

  1. If powered off, press and hold the Power button (located on the right edge) until the HTC logo appears then release.
  2. Tap the appropriate language then tap Next (located in the lower-right).
    Note Allow several seconds for activation to complete.
  3. From the Phone activation screen, tap Next.
  4. Review the Terms of use, tap any of the following services to enable or disable, then tap Next.
    Note Enabled when a check mark is present.
    • Share my precise location
    • Share my personal usage data
  5. Tap the applicable option then tap Next:
  6. From the Add your account (Google) screen, tap Add an Existing Google Account or Create a New Google Account.
  7. From the Verizon Cloud screen, tap Next to complete setup.

     

  8. From the Email setup screen, add your email account(s). Click here to see how.
  9. Tap Done.
  10. Congratulations! Your device set up is complete!

 

 

 

 

 

 

 

 

 

 

Verizon Cloud

  1. Tap the items you would like Verizon Cloud to back up then tap Next.
    Note Enabled when a check mark is present.
  2. Choose how you would like Verizon Cloud to back up content:
    • Wi-Fi Only
    • Both Wi-Fi and Mobile Networks
  3. Tap Done with Cloud.

Go back to continue with step 8 of first time setup

 

 

 

Email Setup

  1. Tap the account type.
  2. Enter the Email address then tap Next.
    Note Depending upon the email account type, the available options may vary
    Note If Microsoft Exchange Active Sync was selected, then complete these steps
  3. Enter the password then tap Next.
  4. Enter the appropriate info (e.g., Username, Password,Security type, etc.) then tap Next.
  5. Enter the appropriate info (e.g., SMTP server, Port, Security type, etc.) then tap Next.
  6. Configure Account options as appropriate then tap Next.
  7. Enter an account name if desired then tap Next.
    Note If presented, ensure a name is entered for outgoing messages.

Go back to continue with step 9 of first time setup

 

 

 

Corporate Email Setup (Exchange Active Sync)

  1. Enter your corporate email address and password then tap Next (located in the lower-right).
    Note If set up is unsuccessful, tap to go back, tap Manual Setup then set up manually (begin with step 4).
  2. If presented with an Activation prompt, review the info then tap OK to continue.
  3. If presented with a Remote security administration prompt, tap OK to continue.
  4. Configure the account options (e.g., Period to sync Email, Sync schedule, etc.) as necessary then tap Next.
  5. If presented with an "Activate device administrator" screen, tap Activate.
    Note Follow the on-screen steps to complete the applied security policy (e.g., Set up password, Device encryption).
    Note Device encryption can exceed 60 minutes.
  6. If desired, enter an account name then tap Next.

Go back to continue with step 9 of first time setup

 

 

 

 

Manually Setup Corporate Email Setup (Exchange Active Sync)

Note Contact your Exchange/IT administrator for assistance with server info and credentials.

  1. Ensure the appropriate info is entered into the following fields:
    • Email address
    • Domain\username
    • Password
    • Exchange server
  2. If applicable, configure the following then tap Next (located at the bottom):
    Note Enabled when a check mark is present.
    • Use secure connection (SSL)
    • Use client certificate
  3. If presented with an Activation prompt, review the info then tap OK to continue.
  4. If presented with a Remote security administration prompt, tap OK to continue.
  5. Configure the account options (e.g., Period to sync Email, Sync schedule, etc.) as necessary then tap Next.
  6. If presented with an "Activate phone administrator" screen, tap Activate.
    Note Follow the on-screen steps to complete the applied security policy (e.g., Set up password, Device encryption).
    Note Device encryption can exceed 60 minutes.
  7. If desired, enter an account name then tap Next.

Go back to continue with step 9 of first time setup

 

 

 

 

Tap & Go Setup

  1. On your old device, navigate: Settings > Wireless & networks > More networks.
  2. Ensure NFC is turned On.
  3. Place the two devices back to back until a tone is heard and "Check your other device" is seen on the screen.
  4. Set the devices side by side.
  5. On the Old device, tap OK.
    Note If your Old device has screen lock enabled tap LOCK & VERIFY then enter the password, PIN or pattern.

Go back to continue with step 6 of first time setup

 

 

 

 

Add an Existing Google Account

  1. Enter the email address then tap Next (located in the lower right).
  2. Enter the email password then tap Next.
  3. Review the Terms of Service and Privacy Policy then tap Accept.
  4. From the Google services screen, tap any of the following to enable or disable then tap Next.
    Note Enabled when a check mark is present.
    • Automatically back up device
    • Help apps find your location
    • Improve location accuracy
    • Help improve your Android experience
    • Keep me up to date
  5. From the Set up payment info screen, select No thanks then tap Continue.
    Note Payment info can be completed later by navigating Apps > Play Store from a Home screen, tap a paid app, tap Continue then select a payment method.
  6. From the Restore from this backup dropdown Dropdown menu tap Set up as new device.
  7. From the Protect your phone screen choose any of the following then tap Next or Skip (located in the lower-right):

Go back to continue with step 7 of first time setup

 

 

 

 

Create a New Google Account

  1. Enter the appropriate name into the following fields then tap Next (located in the lower right).
    • First name
    • Last name
  2. Locate the Username field and enter the desired username then tap Next.
  3. Enter then re-enter the preferred password then tap Next.
    Note The password must be at least 8 characters.
  4. From the Add phone number screen, ensure the correct phone number is listed then tap Next.
  5. From the confirmation screen, ensure the correct phone number is listed then tap Verify.
  6. Review the Privacy and Terms then tap I Agree to continue.
  7. Tap Next.
  8. From the Google services screen, tap any of the following to enable or disable then tap Next.
    Note Enabled when a check mark is present.
    • Automatically back up device
    • Help apps find your location
    • Improve location accuracy
    • Help improve your Android experience
    • Keep me up to date
  9. From the Set up payment info screen, select No thanks then tap Next.
    Note Payment info can be completed later by navigating Apps > Play Store from a Home screen, tap a paid app, tap Continue then select a payment method.
  10. From the Protect your phone screen choose any of the following:
  11. Tap Next or Skip (located in the lower-right):

Go back to continue with step 7 of first time setup

 

 

Set up PIN, pattern or password

Select one of the following then tap Next:

 

 

Set Up Pattern Lock

Note An unlock pattern is created then utilized to unlock the device.

  1. Draw an unlock pattern (connecting at least 4 dots) then tap Continue.
  2. Re-draw the pattern then tap Confirm.
  3. Choose a privacy notification option then tap Next.

Go back to continue with step 11 of Gmail account setup

 

Set Up PIN Lock

Note A PIN is created then utilized to unlock the device.

  1. Enter a numeric PIN (4 -16 digits) then tap Continue.
  2. Re-enter the numeric PIN then tap OK.
  3. Choose a privacy notification option then tap Next.

Go back to continue with step 11 of Gmail account setup

 

Set Up Password Lock

Note A password is created then utilized to access the device.

  1. Enter a password (4 -16 characters) then tap Continue.
  2. Re-enter the password then tap OK.
  3. Choose a privacy notification option then tap Next.

Go back to continue with step 11 of Gmail account setup

 

Set Up Fingerprint Lock

Note: A fingerprint is utilized to unlock the device. For the fingerprint scanner to operate, hands must be clean and free of moisture, dirt, oil, lotion, dyes, etc.

  1. Select a backup screen lock option then tap Next
  2. From the Add fingerprint screen tap Start.
  3. Touch the scanner until it vibrates, then lift and repeat (as shown in the on-screen tutorial).
    Note Place finger flat against the home key.
    Note On-screen fingerprint image will fill and percentage indicator increases when successful.
  4. When the percentage indicator reaches 100% tap Done.

Go back to continue with step 11 of Gmail account setup

 

Set Up No Lock

Tap None.

Go back to continue with step 10 of first time setup

 

 

 

 

 

 

Existing Customers (Only Applies if Upgrading from a Verizon Device)

Note If you're upgrading from iPhone®, you need to turn off iMessage before activating your new phone.

  1. Save Contacts and Content from your Original phone using the Transfer Wizard.
  2. Start the Activation process by calling (877) 807-4646 from any phone other than your new phone and follow the prompts.
    Note Have your Customer Receipt available because you are asked to confirm purchase information.
  3. Turn off your Original phone.

Go back to continue with step 1 of first time setup

 

 

 

 

 

 

 

Turn off iMessage®

  1. On your iPhone go to Settings.
  2. Tap Messages.
  3. If the indicator next to the iMessage switch is green, tap or slide the switch to turn it off.
    Note When the feature is turned off, the switch is all white.

Go back to continue with step 1 of Existing Customer setup

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