Apple® iPhone® - Change Voicemail Greeting

Note Notes:

  • If you do not have the 'Greeting' option when you tap 'Voicemail', ensure your voicemail has been set up.
  • If your voicemail has been set up and you are unable to change your greeting through the 'Voicemail' tab, dial *86 then choose option 4 to change.
  • The steps below apply to the following models:
    • iPhone X / XS / XS Max / XR
    • iPhone 8 / 8 Plus
    • iPhone 7 / 7 Plus
    • iPhone SE
    • iPhone 6 / 6 Plus / 6s / 6s Plus
    • iPhone 5 / 5c / 5s
    • iPhone 4 / 4s


  1. From the Home screen, tap the Phone icon Phone icon.
  2. Tap Voicemail Voice mail icon then tap Greeting (upper-left).
    Note Greeting is located in the top-left corner of screen.
    Note If using an eSIM with a second line, select a line (e.g., Primary, Secondary, 888-888-8888, etc.) then proceed to step 3.
  3. Tap Custom to record a greeting.
    Note Enabled when a checkmark is present.
  4. Tap Record to begin recording the custom greeting message.
    Note To listen to your recording before saving, tap Stop then Play.
  5. Tap Stop to end recording then tap Save.
    Note Save is located in the top-right corner of screen.