Device Won't Turn On / Off - Motorola
Press and hold the Power button for approximately 10 seconds or until the device power cycles. If the device doesn't power on or is unresponsive, attempt the following:
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Plug the device into a manufacturer approved wall charger and wait 1-2 minutes.
The LED indicator should glow solid amber/red.
Third-party chargers may not work to recover the device when it is in a no power state. When attempting to recover a device that won't power on, only use the included wall charger to ensure best results. - If the LED indicator doesn't light up after 1-2 minutes, move the wall charger to a different outlet to ensure the issue isn't with the outlet.
- If the device still doesn't power on, ensure it's still connected to the wall charger then press and hold the Power button (bottom button on the right-edge) and Volume down button (located above the Power button) for 1-2 minutes.
- If the device still doesn't power on, repeat steps 1-3 using a different charger.
The LED indicator should glow solid amber/red.
Third-party chargers may not work to recover the device when it is in a no power state. When attempting to recover a device that won't power on, only use the included wall charger to ensure best results.