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First time setup and activation - out of the box experience - Apple® iPhone® 7 / 7 Plus

Note This device comes with the SIM card already inserted.

Caution Are you upgrading from an existing Verizon Wireless device? Yes or No.

  1. If powered off, press and hold the Power button (located on the right edge) until the Apple logo appears then release.
  2. Tap the screen to select your language then tap the country or region.
  3. Press the Power button (located on the top-right edge) to power the iPhone on.
  4. From the "Activation" screen, confirm your mobile number then tap Next.
  5. Enter the Account PIN then tap Next.
    Note See Account PIN FAQs for additional info.
    Note If activating a new phone, ensure the old phone is powered off and allow several minutes for the deactivation of the old phone to complete.
    Note If activation successful, proceed with step 4; if not, follow on-screen instructions for assistance or follow one of these three methods:
    • To use a Cellular connection (preferred method), click here.
      Note Device must be in a Verizon Wireless 3G or LTE area.
    • To use a Wi-Fi connection, click here.
      Note An active Wi-Fi network must be available.
    • To use a Cable connection between your iPhone and a computer with iTunes, click here.
      Note Ensure you have the latest version of iTunes. If you're new to iTunes, you need to download the latest version from the Apple website.

 

 

Wi-Fi or Cellular Activation Method

  1. Tap the Wi-Fi network, enter the Wi-Fi password then tap Join.
    Note If activating via the Cellular Data method, tap Use Cellular Connection.
  2. Tap a location services option:
    • Enable Location Services
    • Disable Location Services
  3. From the Touch ID screen, follow instructions to place/lift thumb on the Home button until the process is complete then press Continue.
    Note Touch ID uses your fingerprint in place of a passcode.
  4. From the Create a Passcode screen, enter then reenter a passcode.
    Note Mandatory for Touch ID setup.
  5. Tap Next.
  6. Tap a set up option:
  7. Enter your Apple ID and password then tap Next.
    Note If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.
    Note If you don't have an Apple ID or have forgotten your login info, refer to one of the following:
  8. To continue, review the Terms and Conditions then tap Agree.
  9. Tap Agree again to confirm.
  10. From the Pay screen tap Next.
  11. From the Add Card screen, tap one of the following then follow the prompts:
    • To scan card with the camera, position in the window.
    • Enter card details manually.
    • Set up later in Wallet.
  12. From the iCloud Keychain screen, tap one of the following then follow the prompts:
    • Approve from other device
    • Use iCloud security code
    • Don't restore passwords
  13. From the Siri screen, complete one of the following actions:
    • To use, press and hold the Home button.
    • Tap to turn On
    • Tap "Turn on Siri later"
  14. From the Diagnostics screen, tap one of the following:
    • Send to Apple
    • Don't send
  15. From the App Analytics screen, tap one of the following:
    • Share with App Developers
    • Don't share
  16. From the Display screen, tap an option:
    • Standard
    • Zoomed
  17. After selecting a display, tap Next.
  18. Tap Get Started.
  19. Congratulations! Your device setup is complete!

 

 

 

iTunes Activation Method

Note Requirements to use this method of activation:

 

Caution During the activation process specific update and restore error messages may be received within iTunes.

  1. From the computer, close any open apps.
  2. Open the iTunes app on the computer.
  3. If prompted with an available software update, it's recommended to download and update.
  4. Connect the iPhone to the computer via USB cable.
  5. Press the Power button (located on the top-right edge) to power the iPhone on.
  6. From the "Activation" screen, confirm your phone number then tap Next.
  7. Enter the Account PIN then tap Next.
    Note See Account PIN FAQs for additional info.
    Note If activating a new phone, ensure the old phone is powered off and allow several minutes for the deactivation of the old phone to complete.
    Note If activation is successful, proceed with step 8; if not, follow on-screen instructions or contact us.
  8. From the phone, choose a Wi-Fi network, enter the credentials then tap Join.
  9. Tap a Set Up option:
    • Restore from iCloud Backup
    • Restore from iTunes Backup
    • Set Up as New iPhone
    • Move Data from Android
  10. Tap a Location Services option:
    • Enable Location Services
    • Disable Location Services
  11. From the Touch ID screen, place your finger or thumb on the home button or tap Set up Touch ID Later.
  12. Follow the on-screen prompts when asked to adjust your grip then tap Continue.
  13. Tap Continue to complete.
  14. Enter a 6-digit passcode then re-enter to confirm.
  15. Enter your Apple ID and password.
  16. If prompted, review the Terms and Conditions then tap Agree.
  17. If prompted, tap Agree.
  18. From the Apple Pay screen, tap Next.
  19. From the Add Card screen, tap one of the following:
    • To scan card with the camera, position in the window.
    • Enter card details manually.
    • Set up later in Wallet.
  20. From the iCloud Keychain screen, tap one of the following:
    • Approve from other device
    • Use iCloud security code
    • Don't restore passwords
  21. From the Siri screen, tap one of the following:
    • Tap "Turn on Siri"
    • Tap "Turn on Siri later"
  22. From the Diagnostics screen, tap one of the following:
    • Send to Apple
    • Don't send
  23. From the App Analytics screen, tap one of the following:
    • Share with App Developers
    • Don't share
  24. From the Display screen, tap an option:
    • Standard
    • Zoomed
  25. After selecting a display, tap Next.
  26. Tap Get Started.
  27. Confirm the status bar at the top of the screen changes from No Service to Verizon.
    Note This process may take 2-3 minutes.
  28. From iTunes, click the Eject button to the right of the iPhone button (located in the upper-right) to safely remove your device.
  29. Congratulations! Your iPhone setup is complete!

 

 

 

 

 

 

 

Existing Customers (Only Applies if Upgrading from a Verizon Device)

Caution Caution:

  • Make sure Find My iPhone is turned off on your old iPhone before proceeding.
  • To avoid potential data charges, use Wi-Fi when backing up or restoring content.

 

  1. Save contacts and media from your original phone using iTunes or iCloud.
    Note Ensure you have the latest version of iTunes. If you're new to iTunes, you'll need to download the latest version from the Apple website.
    Note Make sure your new device is activated on the cellular network before restoring content.
  2. Turn off your original phone.
  3. Press the Power button (located in the top-right edge) to power the iPhone on.
  4. From the "Activation" screen, confirm your phone number then tap Next.
  5. Enter the Account PIN then tap Next.
    Note See Account PIN FAQs for additional info.
    Note Allow several minutes for the deactivation of the old phone to complete.
    Note If activation successful, continue with setup steps; if not, follow on-screen instructions or contact us.

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