Perform a Device Restore via iTunes - Apple® iPhone®

Here's how to complete a device restore that may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Note Caution:

  • Don't disconnect the device from the computer during the process.
  • Perform a restore only if absolutely necessary as it removes all data including:
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Music, pictures and videos (It's recommended to back up this data)


Note Good to Know:

  • An alternate method is available if the device can be powered on and is responsive.
  • For specific error messages related to iTunes update and restore, refer to Get help with iOS update and restore errors.
  • Advanced iTunes troubleshooting and configuration should be handled by Apple (scroll down to 'Product and Technical Support' section).


Follow the step-by-step instructions provided for Use iTunes to restore your iOS device to factory settings.
Note Allow several minutes for the reset and reboot processes to complete.
Note If you can't restore your device, try placing it into Recovery Mode.
Note To set up the device after the restore has completed, refer to Initial Setup Support.