Apple® iPhone® - Perform a Device Restore

A device restore may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises and device won't sync.

Note Perform a restore only if absolutely necessary as it removes all data including:

  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Music, pictures and videos (It's recommended to back up this data)


Note Good to Know:

  • For specific error messages related to update and restore, refer to get help with iOS update and restore errors.
  • Advanced troubleshooting and configuration should be handled by Apple (scroll down to 'Product and Services Support' section).


Follow the step-by-step instructions provided for to restore your iPhone to factory settings.
Note Allow several minutes for the reset and reboot processes to complete.
Note If you can't restore your device, try placing it into recovery mode.
Note To set up the device after the restore has completed, refer to initial setup support.