Factory Data Reset (Powered Off) - Pixel™ / Pixel XL, Phone by Google

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

 

  1. Ensure the device is powered off.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
    Android Recovery Screen with Start
  3. Select Recovery mode.
    Note Utilize the Volume buttons to cycle through the available options and the Power button to select.
    Note The device will flash the Google start screen momentarily and then restarts in Recovery mode.
    Android Recovery Screen With Recovery Mode
  4. If presented with an image of a broken Android with "No Command" printed on the screen, press and hold the Power button. Press the Volume Up button once. Then release the Power button.
    Android Recovery Screen With No Command
  5. From the Android Recovery screen, select Wipe data/factory reset.
    Android Recovery Screen Wipe Data
  6. Select Yes.
    Note Allow several minutes for the factory data reset process to complete.
    Android Recovery Screen Select Yes
  7. Select Reboot system now.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note To set up the device after the reset has completed, refer to Initial Activation and Setup.
    Android Recovery Screen Reboot System

 

Related Topic: Video Icon Factory Data Reset

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