Kyocera DuraForce PRO with Sapphire Shield - Turn Voice & Video On / Off - HD Voice

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.

  1. Ensure HD Voice is activated.
  2. From a Home screen, navigate: Apps icon Apps icon > Settings Settings icon > Advanced Calling (Wireless & networks section).
  3. Tap Advanced Calling.
  4. Tap the Advanced Calling switch (located in the upper-right) to turn on Switch on or off Switch off.
  5. When turned on, tap one of the following:
    • HD Voice and Video calling
    • HD Voice
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