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First time setup and activation - out of the box experience - Kyocera DuraForce PRO with Sapphire Shield

Note This device comes with the SIM card already inserted.

Caution Are you upgrading from an existing Verizon Wireless device? Yes or No.

  1. If powered off, press and hold the Power button (located on the right edge) until the Kyocera logo appears then release.
  2. From the "Phone Activation" screen, tap the Dropdown Arrow Tap the Drop Down Arrowand select a language then tap Next.
  3. Turn off your old phone to ensure the activation process completes.
    Note Allow several minutes for activation to complete.
  4. Select an option then tap Next.
    • A backup form an Android phone
    • A backup from the cloud
    • An iPhone device
  5. Enter your Google Account username then tap Next.
  6. Enter the Google Account password then tap Next.
  7. Review the Terms of Service and Privacy Policy then tap I Agree to continue.
  8. From the "Which device" screen, select an option.
    • A previous phone model number (e.g., VX988, etc.)
    • Don't restore
  9. From the Protect your phone screen, then tap Next/Skip.
  10. From the "Which device" screen, select an option.
    • A recent previous device
    • Don't restore
  11. From the Verizon Cloud screen, tap Next to complete setup.
  12. From the Email setup screen, add your email account(s). Click here to see how.
  13. From the "Add your account" (Google) screen, Add an Existing Google Account or Create a New Google Account.
  14. From the Setup Wizard summary screen, tap Done (located in the lower-right).

 

 

 

 

 

 

 

 

 

 

 

 

Verizon Cloud

  1. Tap the items you would like Verizon Cloud to back up then tap Next.
    Note Enabled when a check mark is present.
  2. Choose how you would like Verizon Cloud to back up content:
    • Wi-Fi Only
    • Both Wi-Fi and Mobile Networks
  3. Tap Done with Cloud.

Go back to continue with step 16 of first time setup

 

 

 

Email Setup

  1. Tap the account type.
  2. Enter the Email address then tap Next.
    Note Depending upon the email account type, the available options may vary
    Note If Corporate was selected, then complete these steps.
  3. Enter the password then tap Next.
  4. Enter the appropriate info (e.g., Username, Password,Security type, etc.) then tap Next.
  5. Enter the appropriate info (e.g., SMTP server, Port, Security type, etc.) then tap Next.
  6. Configure Account options as appropriate then tap Next.
  7. Enter an account name if desired then tap Next.
    Note If presented, ensure a name is entered for outgoing messages

Go back to continue with step 17 of first time setup

 

 

 

Corporate Email Setup (Exchange Active Sync)

  1. Enter your corporate email address and password then tap Next (located in the lower-right).
    Note If set up is unsuccessful, tap to go back, tap Manual Setup then set up manually (begin with step 4).
  2. If presented with an Activation prompt, review the info then tap OK to continue.
  3. If presented with a Remote security administration prompt, tap OK to continue.
  4. Configure the account options (e.g., Period to sync Email, Sync schedule, etc.) as necessary then tap Next.
  5. If presented with an "Activate device administrator" screen, tap Activate.
    Note Follow the on-screen steps to complete the applied security policy (e.g., Set up password, Device encryption).
    Note Device encryption can exceed 60 minutes.
  6. If desired, enter an account name then tap Next.

Go back to continue with step 17 of first time setup

 

 

 

 

Manually Setup Corporate Email Setup (Exchange Active Sync)

Note Contact your Exchange / IT Administrator for assistance with server info and credentials.

  1. Ensure that the appropriate info is entered into the following fields:
    • Email address
    • Domain\username
    • Password
    • Exchange server
  2. If applicable, configure the following then tap Next (located at the bottom):
    Note Enabled when a check mark is present.
    • Use secure connection (SSL)
    • Use client certificate
  3. If presented with an Activation prompt, review the info then tap OK to continue.
  4. If presented with a Remote security administration prompt, tap OK to continue.
  5. Configure the account options (e.g., Period to sync Email, Sync schedule, etc.) as necessary then tap Next.
  6. If presented with an "Activate phone administrator" screen, tap Activate.
    Note Follow the on-screen steps to complete the applied security policy (e.g., Set up password, Device encryption).
    Note Device encryption can exceed 60 minutes.
  7. If desired, enter an account name then tap Next.

Go back to continue with step 17 of first time setup

 

 

 

 

Add an Existing Google Account

  1. Enter the email address then tap Next (located in the lower right).
  2. Enter the email password then tap Next.
  3. From the Sync your account screen, configure the appropriate sync settings (e.g., Sync Contacts, Sync Calendar, etc.) then tap Next.
    Note Enabled when a check mark is present.

Go back to continue with step 18 of first time setup

 

 

 

 

Create a New Google Account

  1. Enter the desired username then tap Next.
  2. Enter then re-enter the preferred password then tap Next.
    Note The password must be at least 8 characters.
  3. Tap I Agree to accept the terms and conditions.
  4. Tap Next.

Go back to continue with step 18 of first time setup

 

 

Set up a Fingerprint

Note Notes:

  • A fingerprint is utilized to unlock the device.
  • For the fingerprint scanner to operate, hands must be clean and free of moisture, dirt, oil, lotion, dyes, etc.
  • Up to four fingerprints can be registered on the device.

 

  1. Tap Continue.
  2. If prompted, select a backup screen lock method then set one of the following options.
  3. Tap Next.
  4. Place your finger on the sensor until it vibrates then lift.
    Note Repeat this step as necessary until the process is complete.
    Note For greater accuracy, finger placement should vary slightly each time.
  5. Enter a name for the finger print then tap Done.

Go back to continue with step 13 of first time setup

 

Set Up Pattern Lock

Note An unlock pattern is created then utilized to unlock the device.

  1. Draw an unlock pattern (connecting at least 4 dots) then tap Continue.
  2. Re-draw the pattern then tap Confirm.
  3. If presented, select an option then tap Next.
    • Show all notification content
    • Hide sensitive notification content
    • Don't show notifications at all

Go back to continue with step 13 of first time setup

 

Set Up PIN Lock

Note A PIN is created then utilized to unlock the device.

  1. Enter a numeric PIN (4 -16 digits) then tap Continue.
  2. Re-enter the numeric PIN then tap OK.
  3. If presented, select an option then tap Next.
    • Show all notification content
    • Hide sensitive notification content
    • Don't show notifications at all

Go back to continue with step 13 of first time setup

 

Set Up Password Lock

Note A password is created then utilized to access the device.

  1. If presented with the "Password policy" screen, tap OK.
  2. Enter a password (4 -16 characters) then tap Continue.
  3. Re-enter the password then tap OK.
  4. If presented, select an option then tap Next.
    • Show all notification content
    • Hide sensitive notification content
    • Don't show notifications at all

Go back to continue with step 13 of first time setup

 

Existing Customers (Only Applies if Upgrading from a Verizon Device)

Note If you're upgrading from iPhone®, you need to turn off iMessage before activating your new phone.

  1. Save Contacts and Content from your Original phone using the Transfer Wizard.
  2. If new phone is powered off, press and hold the Power button (located on the right edge) until the Motorola logo appears then release.
  3. From the Welcome screen, select the appropriate language then tap Next.
  4. From the "Verify your account" screen, enter the last 4 digits of the Account Owner's Social Security Number or Billing Password then follow the onscreen prompts.
  5. Turn off your Original phone.

Go back to continue with step 1 of first time setup

Turn off iMessage®

  1. On your iPhone go to Settings.
  2. Tap Messages.
  3. If the indicator next to the iMessage switch is green, tap or slide the switch to turn it off.
    Note When the feature is turned off, the switch is all white.

Go back to continue with step 1 of Existing Customer setup

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