Verizon Smart Family™ - My Verizon app - Remove Message Limits

Note To perform the steps below, you need to:

  • ensure the My Verizon app is installed and is up to date as the following steps apply to the most recent version.
  • have an Android® device running 4.0 or higher or an Apple® iOS device running 10.0 or higher. For all other devices, visit to sign in and manage your account.
  • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
  • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
    Note Changes to these items may take up to 15 minutes to appear on your account.

  1. From the My Verizon app, tap the Menu icon Menu icon (upper-left).
  2. Tap Account.
    Menu with Account
  3. Tap Verizon Smart Family.
    Account with Smart Family
  4. Select the appropriate mobile number.
    Manage screen with available numbers
  5. Tap Limit/Controls.
    Limit/Controls from filters and limits screen
  6. Tap Limit messages.
    Limit messages from limits and controls screen
  7. Tap Remove limit.
    Set Text Limit with Remove limit

Note For additional info on the My Verizon app, check out these FAQs.

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