Verizon Smart Family™ - My Verizon app - Add, Edit or Remove Parent / Child Roles

Note Notes:

  • Only 2 devices can be set as parent and the Account Owner is the primary parent.
  • To perform the steps below, you need to:
    • ensure the My Verizon app is installed and up to date as the following steps apply to the most recent version.
    • have an Android® device running 4.0 or higher or an Apple® iOS device running 10.0 or higher. For all other devices, visit to sign in and manage your account.
    • sign in using a My Verizon user ID or mobile number that has Account Owner or Manager access privileges.
    • ensure the child device is powered off prior to adding or removing blocks, restrictions, limits, etc.
      Note Changes to these items may take up to 15 minutes to appear on your account.

  1. From the My Verizon app, tap the Menu icon Menu icon (upper-left).
  2. Tap Account.
    Menu with Account
  3. Tap Verizon Smart Family.
    Account with Smart Family
  4. Select the appropriate mobile number.
    Manage Roles with available numbers
  5. Tap Settings.
    Settings screen
  6. Tap Manage roles.
    Manage Roles with available numbers
  7. Select the appropriate mobile number.
    Manage Roles with available numbers
  8. Select one of the following then tap Assign role (at the bottom).
    Note Available options (Parent, Child, Unassigned) vary depending upon mobile number's current role.
    Note To enable a device as parent, the mobile number must be an Account Manager in My Verizon.
    Manages limits, activity and contacts.
    Has limits and time restrictions.
    Has no restrictions.
    Manage Roles with available options

Note For additional info on the My Verizon app, check out these FAQs.