Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
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Samsung Galaxy S7
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Hum by Verizon
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V20™
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Nokia 2366i
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LG Optimus Zone™
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Verizon Wireless UM175 USB Modem
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Samsung Gear S2 classic
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BlackBerry® Curve™ 8330 smartphone
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Spectrum™ by LG
Verizon Wireless G'zOne Type-S Push to Talk without Camera
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Revolution™ by LG
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LG Chocolate® Touch
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DROID PRO by MOTOROLA
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BlackBerry® Curve™ 8530 smartphone
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Verizon Wireless CDM8975
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DROID XYBOARD 10.1 by MOTOROLA
LG VX3200
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LG enV®
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Sharp KIN™ ONE
G'zOne Boulder™ Black and Silver
Samsung N150 Netbook
Motorola Entice™
LG VX5200
Verizon GizmoTab™
LG Versa™
Motorola MOTO™ Z6c World Edition
LG VX5300
BlackBerry® Curve™ 9370 smartphone
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola W315
Sierra Wireless AirCard® 580
Blackberry Classic Non-Camera
LG VX8700
LG VX4500
Motorola RAZR V3m in Gray
Motorola V325i
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung SCH-a930
LG VX3300
LG Glance™
HP Elite x2 1012
Verizon Wireless Razzle™
Pantech PN-820
Motorola Rival™
Nokia 6015i Prepaid
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Apache XV6700
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® 3
Nokia 2605 Mirage
Samsung FlipShot®
HP® Pavilion dm1-3010nr Notebook
LG VX4650
DROID ERIS by HTC
Samsung Continuum™
DROID R2D2 by MOTOROLA
Pantech PN-215
Samsung SCH-a670
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Samsung SCH-u550
Motorola RAZR V3c
LG Fathom®
Motorola V710
LG VX6000
Samsung SCH-a310
Motorola V60s
Pantech PN-210
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Samsung Gleam®
LG V
Samsung Glyde™
Motorola CITRUS™
Nokia 6205
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung i700 Pocket PC
Nokia 3589i
Verizon Wireless Adamant™
Samsung Omnia®
Sharp KIN™ TWO
HTC Merge®
Samsung SCH-a850
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Samsung Renown™
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG VX9400
Verizon Wireless PN-300
LG Clout™
Samsung Sway™
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
BlackBerry® 8830 World Edition smartphone
Verizon XU870 Global ExpressCard®
Kyocera K323
Motorola MOTO Q™ music 9m
Nokia 7205 Intrigue™
Samsung i600 Smartphone
Sharp KIN™ TWOm
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless CDM8950
Kyocera KPC650
Nokia 2128i
Verizon Wireless V640
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Trance™
Verizon Wireless USB1000 Global USB Modem
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung SCH-a650
BlackBerry® 7750
Kyocera SE47
Samsung Saga™
Motorola V265
HP® Mini 110-3098NR Netbook
Verizon KPC680 ExpressCard®
Samsung SCH-a530
Nokia 2285
Nokia 6215i
Samsung SCH-i730
Nokia 6315i
Motorola T720
LG VENUS™
Samsung SCH-n330
Motorola Q™
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Samsung SCH-a990
Motorola T730
Sharp KIN™ ONEm
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Nokia 6236i
Samsung Rogue™
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola V276
LG VX8100
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Kyocera KX2
Motorola T300p
Kyocera K404
Motorola C343
Motorola V120e
Kyocera KX444
Motorola MOTOSLVR L7C
LG VX4700

First time setup and activation – out of the box experience - Samsung Galaxy Tab S2

Note This device comes with the SIM card already inserted.

Caution Are you upgrading from an existing Verizon Wireless device? Yes or No.

  1. If powered off, press and hold the Power button (located on the right edge) until the Samsung logo appears then release.
  2. Tap the appropriate language then tap Next (located in the lower right).
    Note Allow several seconds for activation to complete.
  3. From the Tablet activation screen, tap NEXT.
  4. From the Set up Wi-Fi screen, tap SKIP.
    Note Once setup is complete, a Wi-Fi network can be added.
  5. If presented, from the Verizon Cloud screen, tap Next to complete setup.
  6. From the Add your account (Google) screen, enter your email or tap Create a New Google Account.
  7. If presented with Google's Terms of Service and Privacy Policy tap ACCEPT.
  8. From the Google services screen, tap any of the following services to enable or disable then tap Next.
    Note Enabled when a check mark is present.
    • Automatically back up device data (such as Wi-Fi passwords and call history) and app data (such as settings and files stored by apps) to Google Drive
    • Help apps find your location
    • Improve location accuracy
    • Help improve your Android experience
  9. From the Set up payment info screen, select payment method then tap CONTINUE.
  10. On the Date & time screen, correct as needed then tap NEXT.
  11. If presented with the Name screen, enter the first and last names then tap Next.
  12. If desired, from the Protect your phone screen, tap one of the following and follow the instructions then tap NEXT :
  13. From the Email setup screen, add your email account(s). Click here to see how or tap SKIP.
  14. From the Setup Wizard summary screen, tap Done (located in the lower right).
  15. From the Samsung account screen, tap Learn more to find out what this feature is. If you would like to use it, click here. Otherwise, tap SKIP.
  16. If presented with the Tablet activation summary screen, tap NEXT.
  17. Congratulations! Your device set up is complete!

Verizon Cloud

  1. Tap the items you would like Verizon Cloud to back up then tap Next.
    Note Enabled when a check mark is present.
  2. Choose how you would like Verizon Cloud to back up content:
    • Wi-Fi Only
    • Both Wi-Fi and Mobile Networks
  3. Tap Done with Cloud.

Go back to continue with step 6 of first time setup
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Email Setup

  1. Tap the account type.
  2. Enter the Email address then tap Next.
    Note Depending upon the email account type, the available options may vary
    Note If Microsoft Exchange Active Sync was selected, then complete these steps.
  3. Enter the password then tap Next.
  4. Enter the appropriate info (e.g., Username, Password,Security type, etc.) then tap Next.
  5. Enter the appropriate info (e.g., SMTP server, Port, Security type, etc.) then tap Next.
  6. Configure Account options as appropriate then tap Next.
  7. Enter an account name if desired then tap Next.
    Note If presented, ensure a name is entered for outgoing messages

Go back to continue with step 14 of first time setup
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Corporate Email Setup (Exchange Active Sync)

  1. Enter your corporate email address and password then tap Next (located in the lower-right).
    Note If set up is unsuccessful, tap to go back, tap Manual Setup then set up manually (begin with step 4).
  2. If presented with an Activation prompt, review the info then tap OK to continue.
  3. If presented with a Remote security administration prompt, tap OK to continue.
  4. Configure the account options (e.g., Period to sync Email, Sync schedule, etc.) as necessary then tap Next.
  5. If presented with an "Activate device administrator" screen, tap Activate.
    Note Follow the on-screen steps to complete the applied security policy (e.g., Set up password, Device encryption).
    Note Device encryption can exceed 60 minutes.
  6. If desired, enter an account name then tap Next.

Go back to continue with step 14 of first time setup
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Manually Setup Corporate Email Setup (Exchange Active Sync)

Note Contact your Exchange/IT administrator for assistance with server info and credentials.

  1. Ensure that the appropriate info is entered into the following fields:
    • Email address
    • Domain\username
    • Password
    • Exchange server
  2. If applicable, configure the following then tap Next (located at the bottom):
    Note Enabled when a check mark is present.
    • Use secure connection (SSL)
    • Use client certificate
  3. If presented with an Activation prompt, review the info then tap OK to continue.
  4. If presented with a Remote security administration prompt, tap OK to continue.
  5. Configure the account options (e.g., Period to sync Email, Sync schedule, etc.) as necessary then tap Next.
  6. If presented with an "Activate phone administrator" screen, tap Activate.
    Note Follow the on-screen steps to complete the applied security policy (e.g., Set up password, Device encryption).
    Note Device encryption can exceed 60 minutes.
  7. If desired, enter an account name then tap Next.

Go back to continue with step 14 of first time setup
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Add an Existing Google Account

  1. Enter the email address then tap Next (located in the lower right).
  2. Enter the email password then tap Next.
  3. Review the Terms of Service / Privacy Policy then tap ACCEPT.
  4. From the Sync your account screen, configure the appropriate sync settings (e.g., Sync Contacts, Sync Calendar, etc.) then tap Next.
    Note Enabled when a check mark is present.

Go back to continue with step 7 of first time setup
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Create a New Google Account

  1. Enter the appropriate name into the following fields then tap Next (located in the lower right).
    • First name
    • Last name
  2. Locate the Username field and enter the desired username then tap Next.
  3. Enter then re-enter the preferred password then tap Next.
    Note The password must be at least 8 characters.
  4. From the Rescue info screen, ensure the correct phone number is listed then tap Next.
  5. From the Confirm phone number screen, ensure the correct phone number is listed then tap Send It.
  6. Tap Agree to accept the terms and conditions.
  7. Tap Next.
  8. From the Google services screen, tap Keep me up to date... to enable or disable then tap Next.
    Note Enabled when a check mark is present.
  9. From the Set up payment info screen, select Remind me later then tap Next.
    Note Payment info can be completed later by navigating Apps > Play Store from a Home screen, tap a paid app, tap Continue then select a payment method.
  10. From the Sync your account screen, tap the appropriate sync settings (e.g., Sync Contacts, etc.) to enable or disable then tap Next.
    Note Enabled when a check mark is present.

Go back to continue with step 7 of first time setup
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Tap & Go Setup

  1. On your old device, navigate: Settings > Wireless & networks > More networks.
  2. Ensure NFC is turned On.
  3. Place the two devices back to back until a tone is heard and "Check your other device" is seen on the screen.
  4. Set the devices side by side.
  5. On the Old device, tap OK.
    Note If your Old device has screen lock enabled tap LOCK & VERIFY then enter the password, PIN or pattern.

Go back to continue with step 11 of first time setup
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Set Up Pattern Lock

Note An unlock pattern is created then utilized to unlock the device.

  1. Draw an unlock pattern (connecting at least 4 dots) then tap Continue.
  2. Re-draw the pattern then tap Confirm.
  3. Set a backup PIN.
  4. From the Notifications screen, select a display option for notifications on the lock screen then tap Next.

Go back to continue with step 13 of first time setup
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Set Up PIN Lock

Note A PIN is created then utilized to unlock the device.

  1. Enter a numeric PIN (4-16 digits) then tap Continue.
  2. Re-enter the numeric PIN then tap OK.
  3. From the Notifications screen, select a display option for notifications on the lock screen then tap Next.

Go back to continue with step 13 of first time setup
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Set Up Password Lock

Note A password is created then utilized to access the device.

  1. Enter a password (4-16 characters) then tap Continue.
  2. Re-enter the password then tap OK.
  3. From the Notifications screen, select a display option for notifications on the lock screen then tap Next.

Go back to continue with step 13 of first time setup
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Set Up Fingerprint Lock

Note Note: A fingerprint is utilized to unlock the device. For the fingerprint scanner to operate, hands must be clean and free of moisture, dirt, oil, lotion, dyes, etc.

  1. Review the Disclaimer then tap OK.
  2. From the Register fingerprint screen, swipe your finger 8 times down the pad located at the bottom (as shown in the on-screen tutorial).
    Note Swipe entire finger pad from base to tip of finger across the home key.
    Note Keep finger flat against the home key and swipe slowly.
    Note Indicators turn green when successful.
  3. Set a backup password.
  4. From the Notifications screen, select a display option for notifications on the lock screen then tap Next.

Go back to continue with step 13 of first time setup
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Set Up No Lock

Tap No, thanks then tap SKIP ANYWAY.

Go back to continue with step 13 of first time setup
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Set Up Samsung Account

Choose the appropriate option:

  • If you have never created a Samsung account before, tap Create Account.
  • If you have created a Samsung account before, tap Sign in.

Create Samsung Account

Note Note: You may choose to log in using your Facebook credentials if you wish, by tapping Use your Facebook info. If you don't want to use Facebook to log in, proceed with the steps below.

  1. Tap Enter email ID field and enter your email address.
  2. Tap Enter password and enter a password between 8-15 characters.
  3. Tap Show password if you would like the password to be visible on the screen
    Note Enabled when a checkmark is present
  4. Tap Confirm password then retype the password.
  5. Tap the Birthday field and use the up and down arrows to set your birthday then tap OK.
  6. Tap First name then enter your first name.
  7. Tap Last name then enter your last name.
  8. Tap Zip code and enter your zip code then tap Done.
  9. Tap Receive marketing information to enable or disable.
    Note Enabled when a checkmark is present
  10. Tap Next.
  11. To continue, review the Terms and Conditions then tap Agree.
  12. Tap Next.
  13. Follow the steps sent to the email address used to sign up to verify your new Samsung account.

Go back to continue with step 17 of first time setup
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Sign into Samsung Account

  1. Tap Enter ID and enter your Samsung ID.
  2. Tap Password and enter your password then tap Sign in.

Go back to continue with step 17 of first time setup
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Existing Customers (Only Applies if Upgrading from a Verizon Device)

Note If you're upgrading from iPhone®, you need to turn off iMessage before activating your new phone.

  1. Save Contacts and Content from your Original phone using the Transfer Wizard.
  2. Start the Activation process by calling (877) 807-4646 from any phone other than your new phone and follow the prompts.
    Note Have your Customer Receipt available because you are asked to confirm purchase information
  3. Turn off your Original phone.

Go back to continue with step 1 of first time setup
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Turn off iMessage®

  1. On your iPhone go to Settings.
  2. Tap Messages.
  3. If the indicator next to the iMessage switch is green, tap or slide the switch to turn it off.
    Note When the feature is turned off, the switch is all white

Go back to continue with step 1 of Existing Customer setup
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