Samsung Galaxy Tab S2 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

Note If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.

  1. Ensure the device is powered off.
  2. Simultaneously press and hold Home button Home button icon (located at the bottom) + Volume up button (located on the top-right edge) + Power button (located on the top-right edge to the left of Volume buttons) until Samsung logo appears then release.
  3. From the Android recovery screen, select wipe data/factory reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  4. Select Yes.
    Note Allow several seconds for the factory data reset process to complete.
  5. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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