Software Upgrade Assistant (ASUS) - Initial Setup

Note Notes:

  • This shows you how to install the ASUS Upgrade Assistant on your PC or Mac to use if the Over the Air software upgrade fails.
  • If the update fails to install, please refer to the Software Repair Assistant for further assistance.

Note Ensure the following system requirements are met prior to installation of the Software Upgrade Assistant (SUA):

  • Windows XP (SP1, SP2 or SP3), Windows Vista, Windows 7, Windows 8, and Windows 10.
  • PIII 1000 MHz CPU or higher
  • 512 MB of RAM or more
  • At least 3 GB of available hard drive space
  • VGA 1024x768 or higher
  • USB cable
  • High-speed Internet connection
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable. When tethered, an Autoplay pop up opens automatically on the computer.
    Note If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode.
    Note If the software doesn't download from your device after plugging into your computer, download from ASUS's website.
    Connect USB to wireless device and computer
  2. From the AutoPlay pop up window, click Run VZW_Software_Upgrade_Assistant.exe.
    Note If the AutoPlay pop up window is not available:
    • For Windows 7, right-click on the Start menu icon then click Open Windows Explorer. Click on the computer name then click CD Drive: Verizon Mobile.
    • For Windows 8 and 10, right-click on the Start menu icon then click File Explorer. Look under "Devices and drives" and click CD Drive: Verizon Mobile.
    Run installer from Autoplay
  3. If "The latest Software Upgrade Assistant have already been installed" appears, click Close.
    SUA Already Installed
  4. To continue, review the SUA/SRA Notice then click Accept to bring the download.
    SUA SRA Agreement

  5. From the Welcome screen, click Next.
    Welcome Screen
  6. If prompted to download software to a specific location on the device, browse to the location if desired then click Next to begin the software installation.
    Select Destination
  7. Once the installation process is complete, click FINISH.
    Installation Complete
  8. Click the Close button to exit.
    Click Close Button
  9. Click the Software Upgrade Assistant tray icon to launch the Software Upgrade Assistant.
    Note If the SUA tray icon is not visible in the system tray, click the Show hidden icons icon Settings icon located in the system tray to reveal additional program icons.
    Click the SUA-SRA tray to launch the Software Upgrade Assistant.

Related Topic: Software Update - Software Upgrade Assistant