Repair Assistant - Software Upgrade Assistant (ASUS)

This helps you repair the software on your ASUS device using your laptop/PC.

Caution The repair process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.

Note Notes:

  • To use the Software Repair Assistant (SRA), ensure the wireless device is powered on and able to be unlocked if necessary then connect it to a compatible computer using the supplied USB cable.
  • If the device is not recognized immediately, pull down the notification panel to switch the device mode from "Charge Only" to "MTP", "File Transfer" or "Software Installation" mode.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.

 

  1. Turn the device on and plug it into the computer. If the Software Upgrade Assistant software is installed, click NEXT. Refer to Initial Setup - Software Upgrade Assistant for assistance.
    Note If the software doesn't download from your device after plugging into your computer, download from ASUS's website.
    Note When the device is plugged into the computer, it confirms the latest software update is installed on the device and update it if necessary.
    Note If the device cannot turn on, refer to this alternate method.
    Plug in Device
  2. If necessary, from the Windows desktop, navigate Start > All Programs (Programs) > Verizon > Launch Utility Application, then skip to step 4.
    Note For PCs using Windows 8 or 10, skip this step and start with step 3.
    Launch Utiility Application
  3. Click the "Hidden icons" arrow to find and click the Software Upgrade Assistant tray icon Software Upgrade Utility icon to launch the utility app.
    Note The Hidden icons arrow is located on the desktop, not the screen with tiles. If tiles are present, click on the Windows start button (located in the bottom-left) to show the Windows desktop.
    Launch SUA SRA
  4. On the "Software repair" screen, click Start Repair.
    Click Start Repair
  5. From the "Google Account Info Needed" screen, click the "I know my Google account info" check box, click NEXT, then skip to step 7.
    Note If you do not know your Google info, click on "Click to learn what to do."
    Google Account Info
  6. From the "What to do" screen, follow the instructions then click NEXT.
    Note The update downloads at this time, which could take up to 140 minutes. As soon as the download is complete, the repair process begins automatically and can take up to 150 minutes.
    What To Do Screen
  7. From the "Now, It's your Turn..." screen, follow the instructions and then click NEXT.
    SRA Your Turn
  8. From the "Almost Done" screen, click the NEXT button to start the data restoration process.
    Note The "Restoring Data..." screen appears showing the restore progress, which can take up to 25 minutes.
    SRA Almost Done
  9. When the restore process has completed, click EXIT.
    NoteThe status shows as Restore Successful.
    SRA Restoring Successful

 

Top

 

Alternate Method

  1. Plug the device into the computer. If the Software Upgrade Assistant software is installed, from the "Welcome" screen, click How to repair....
    Device Not Bootable
  2. On the "How to repair?" screen, follow the instructions then click Start Repair.
    Click Start Repair
  3. Click the "I know my Google account info" radio button, then click NEXT to continue.
    Note The repairing does not continue if you do not know your Google account info.
    Note If the repair image was not pre-downloaded, it is downloaded at this stage and can take up to 130 minutes. The repair process, which can take up to 150 minutes, begins immediately after the repair image download is complete.
    Click Google Info Known
  4. When the repair process has completed, click EXIT.
    NoteThe status shows as Repair Successful.
    SRA Restoring Successful

 

Top

isTealiumFlag=true