Software Upgrade / Repair Assistant (Motorola) - Software Update

This helps you update the software on your Motorola device using your PC or Mac, in the event an Over-the-Air (OTA) software update fails.

Note Notes:

  • To perform the steps below, a data cable or adapter is required and may not be included in-box for all devices.
    Note A data cable can be purchased from any Verizon Wireless retail store or at the online store.
  • Ensure the wireless device is powered on, unlocked (if device lock-enabled), and connected to a computer using a compatible USB cable.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
  • Use this info for devices manufactured after 8/20/2013. For older Motorola devices, refer to Software Update - Software Upgrade Assistant or Software Repair Assistant.

 

Caution The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the upgrade process.

 

Windows®
Macintosh®

 

Windows

Note The following steps are used when the auto-update check is enabled.

  1. Ensure the Software Upgrade Assistant (SUA) software is installed.
    Note Refer to Initial Setup - Software Upgrade / Repair Assistant for assistance.
  2. Ensure the wireless device is powered on, unlocked, and connected to a computer using a compatible USB cable.
    Welcome Screen
  3. From the device, swipe down on the status bar (located at the top), tap the USB connection entry, then tap Software Installation mode.
  4. If an update is available, a pop-up is presented on the taskbar. Click the pop-up to launch the SUA.
    Note If the pop-up doesn't appear, right-click the Software Upgrade Assistant tray icon SUA icon to launch the Software Upgrade Assistant tool.
    Note Images may vary depending upon device and operating system.
    Software update
  5. From the SUA, click UPDATE SOFTWARE (located on the lower-right).
    Update Software
  6. When the software upgrade process has completed, click Done (lower-right) and disconnect your device.
    Install complete
  7. If the update fails to install or the device is up-to-date, click RESTORE DEVICE.
    Restore Device
  8. On the Restore Device screen, select whether to erase or keep the device data then click CONTINUE.
    Keep or Erase Data
  9. When the restoration process is complete, click Done and disconnect your device.
    Keep or Erase Data

 

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Macintosh

Note The following steps are used when the auto-update check is enabled.

  1. Ensure the Software Upgrade Assistant (SUA) software is installed.
    Note Refer to Initial Setup - Software Upgrade / Repair Assistant for assistance.
  2. Ensure the wireless device is powered on, unlocked, and connected to a computer using a compatible USB cable.
    Welcome Screen
  3. From the device, swipe down on the status bar (located at the top), tap the USB connection entry, then tap Software Installation mode.
    Note The SUA opens and checks for updates.
  4. From the SUA, click UPDATE SOFTWARE (located on the lower-right).
    Note Images may vary depending upon device and operating system.
    Click Update Software
  5. When the software upgrade process has completed, click Done (lower-right).
    Update Complete
  6. If the update fails to install or the device is up-to-date, click RESTORE DEVICE.
    Click Restore Device Button
  7. On the Restore Device screen, select whether to erase or keep the device data then click CONTINUE.
    Click Restore Device Button
  8. On the Google Account info needed screen, select the appropriate option then click PROCEED.
    Note If "Hold on..." is selected, the SUA gives instructions on how to remove the Google account from the device.
    Google Account Info Needed
  9. When the restoration process is complete, click Done and disconnect your device.
    Google Account Info Needed

 

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