Determining Signal Type/Strength - VZAccess® Manager (Macintosh®)

Note If the device is Mobile Broadband capable and is located outside of the Mobile Broadband Coverage Area, then the device reverts to a NationalAccess connection, if available. When connected to NationalAccess the device does not experience the same speed or throughput as when connected to Mobile Broadband.

Determining Signal Type

  1. Ensure the device is connected to the computer.
  2. Launch VZAccess Manager.
    Note From the Macintosh desktop navigate: Finder > Applications > VZAccess Manager
  3. From the Menu Bar, click Options > Test WWAN Device.
  4. Review the Capabilities in the Test Results.
    1xEVDO Digital
    Indicates the device is receiving a Mobile Broadband signal.
    1xRTT Digital
    Indicates the device is receiving a NationalAccess signal.
    No Service (or nothing displayed)
    Indicates the device is outside the Verizon wireless coverage area.

Determining Signal Strength

From the main screen of VZAccess Manager, locate the signal strength indicator located to the right of the available network(s).
Note If the device is experiencing low or no signal strength, ensure the antenna is fully extended and perpendicular to the computer. If signal strength does not improve, move the device to a location where it receives a stronger signal.

Signal Strength Indicator
Low signal strength Signal meter showing a low signal
Full signal strength Signal meter showing full signal

Received Signal Strength Indication (RSSI)

  1. From the Menu Bar, click VZAccess Manager > About VZAccess Manager.
  2. Verify the Signal (a.k.a. RSSI).
    Note For a reliable connection, the Signal should be greater than -95 dBm (e.g. -73 dBm). A value of -125 dBm indicates no signal. If the signal is between -95 dBm and -125 dBm, move the device to an alternate location (an outdoor location is preferable).

Related Topic: Video Icon Wireless Coverage Overview