Factory Data Reset (Powered Off) - Wear24™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Performing a factory data reset removes all data from the device. Only perform a reset if absolutely necessary.

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure your watch is powered off.
  2. Press and hold the Power button (right edge) until the wear24 logo appears (approx. 3 seconds) then release.
    wear24 logo
  3. With the wear24 logo on-screen, short swipe from the upper-left toward the lower-right of the display to enter FASTBOOT MENU.
    Note Start your swipe from just inside the edge of the display (as shown).
    Note If the Fastboot menu doesn't appear (after the Wear24 logo disappears), press and hold the Power button until the watch resets then try again.
    wear24 logo with short swipe
  4. From the FASTBOOT MODE screen, select Recovery mode.
    Note Short press the Power button to cycle through the available options then long press (approx. 3 seconds) to select.
    Fastboot Menu with Recovery mode
  5. From the Android system recovery screen (image of an Android with an exclamation mark), press and hold the Power button for 2 seconds then release.
    Android system recovery screen
  6. Select Wipe data/factory reset.
    Note Swipe up or down to cycle through the available options and press the Power button to select.
    Android system recovery screen with Wipe data/factory reset
  7. Select Yes.
    Note Allow several seconds for the factory data reset to complete.
    Android system recovery screen with Yes
  8. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android system recovery screen with Reboot system now
isTealiumFlag=true