From the left navigation menu hover over 'Surveys' then click Create.
To view the navigation menu, click the red tab .
Enter the appropriate information:
Subject of the survey
If needed, enter the other information into the 'additional sentence (optional) field.
All information entered into the above fields will auto populate in the text message preview box on the right. Message summary is the first text message sent to the customer. Each subsequent question of the Survey will be sent as a separate text message?
Select the appropriate question type:
True or False
Enter the answers.
Recipient answers the question via reply to the message.
The following image is for informational purpose only.
If additional questions are required, click Add Question then repeat steps 3-5.
To use the survey in future, click Save for Later.
Saved surveys are viewable under the “Manage” screen.
To send the survey now, click Save and Continue.
Select sender id.
Surveys use a separate list of available sender IDs apart from the Web Messenger.
Choose recipients from the address book on the left or manually enter them into the field then click Send.
To schedule a survey for future date:
Enter the start date & time, end date & time and time zone.