Screen Overlay Detected - Android™

Note Notes:

  • The 'Screen overlay detected' error is caused by conflict between a running app and a newly installed app requesting permission to display info on multiple screens (e.g., messengers, alerts, battery status, etc.)
  • As a security measure, apps designed for Android 6.x and higher ask for permission to access your phone.
  • These steps only apply to devices running Android 6.x (Marshmallow) and higher.

  1. Tap the Settings icon.
    Note If not available, navigate: Apps > Settings.
  2. From the Search field (located at the top), enter the term Draw then tap Draw over other apps.
    Note If unavailable, refer to these alternate instructions.
  3. From Advanced, tap Draw over other apps.
  4. Tap any app on the list that was causing errors to turn the permissions off Switch off.
  5. From a Home screen, relaunch the app.
  6. Tap the available permissions (e.g., Permit Drawing over other apps, Contacts, etc.) to turn on Switch on or off Switch off.
    Note Repeat steps (4-6) as needed to identify the app causing the error.
    Note Alternatively, place the device into Safe Mode then repeat steps (4-6).


Alternate Instructions

  1. From the Home screen, navigate: Apps > Settings > Apps (may appear as App/Application Manager, Apps & notifications, etc.).
  2. Tap the Menu icon Menu icon (upper-right).
  3. Tap Configure apps.
  4. If available, tap 'Special access' or 'Special app access'.
  5. Tap 'Draw over other apps' or 'Display over other apps'.
  6. Tap the appropriate app.
  7. Tap the applicable switch to turn on or off:
    Note Available switches vary depending upon device.
    • Permit drawing over other apps
    • Allow display over other apps