Screen Overlay Detected - Samsung

Note Notes:

  • These steps only apply to devices running Android™ 6.x (Marshmallow) and up.
  • As a security measure, apps designed for Android 6.x and up ask for permission to access your phone.
  • The 'Screen overlay detected' error is caused by conflict between a running app and a newly installed app requesting permission to display info on multiple screens (e.g., messengers, alerts, battery status, etc.)
  • If the screen overlay error is not resolved by the following steps contact the app developer.

 

Android 8.x (Oreo)
Android 7.x (Nougat)
Android 6.x (Marshmallow)

 

Android 8.x (Oreo)

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
    Note These instructions only apply to Standard mode and the default Home screen layout.
  2. Tap the Settings icon Settings icon.
  3. Tap Apps.
  4. Tap the Menu icon Action overflow icon (upper-right) then tap Special access.
  5. From Special access, tap Draw over other apps
  6. From Draw over other apps, tap any app on the list that was causing errors to turn the permissions off  Switch off.
  7. From a Home screen, relaunch the app.
  8. Tap the available permissions (e.g., Permit Drawing over other apps, Contacts, etc.) to turn on Switch on or off Switch off.
    Note Repeat steps (5-7) as needed to identify the app causing the error.
    Note Alternatively, place the device into Safe Mode then repeat steps (5-7).

 

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Android 7.x (Nougat)

  1. Tap the Settings icon.
    Note If not available, navigate: Apps > Settings.
  2. Tap Applications then tap Application manager.
    Note Alternatively, tap Apps then tap Application manager.
  3. Tap the Menu icon Action overflow icon (upper-right) then tap Special access.
  4. From Special access, tap Draw over other apps.
  5. From Draw over other apps, tap any app on the list that was causing errors to turn the permissions off  Switch off.
  6. From a Home screen, relaunch the app.
  7. Tap the available permissions (e.g., Permit Drawing over other apps, Contacts, etc.) to turn on Switch on or off Switch off.
    Note Repeat steps (5-7) as needed to identify the app causing the error.
    Note Alternatively, place the device into Safe Mode then repeat steps (5-7).

 

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Android 6.x (Marshmallow)

  1. Tap the Settings icon.
    Note If not available, navigate: Apps > Settings.
  2. Tap Applications then tap Application manager.
  3. Tap the Menu icon Action overflow icon (upper-right) then tap 'Apps that can appear on top' or 'Draw over other apps'.
  4. Tap the Dropdown icon Dropdown menu icon(upper-left) then select, Apps with permission.
  5. Tap any app on the list that was causing errors to turn the permissions off  Switch off.
  6. From a Home screen, relaunch the app.
  7. Tap the available permissions (e.g., Permit Drawing over other apps, Contacts, etc.) to turn on Switch on or off Switch off.
    Note Repeat steps (4-6) as needed to identify the app causing the error.
    Note Alternatively, place the device into Safe Mode then repeat steps (4-6).

 

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