Power & Charging Issues - GizmoPal and GizmoGadget

If you're having issues with your Gizmo charging or not holding a charge, here are some helpful tips.

  1. If the device won't power on, press and hold the Power button for 5-10 seconds.
    Note If the device powers on, but doesn't hold a charge, power cycle the device then charge fully and re-test.
  2. Ensure a manufacturer-approved battery charger and USB charging cable are used.
  3. While connected to the wall charger, attempt to power on the device.
    Note If device does not power on, wait 1-2 minutes and re-test.
  4. Verify the device and/or charger display the appropriate charging/LED indicator.
    Note If the battery is extremely low, the display may remain blank for up to 5 minutes.
  5. Attempt to power on the device using an alternate charger, if available.
    Note If the device still won't power on, trickle charge using a USB cable plugged into a computer. Many times devices that are completely dead recover after 45 minutes to 2 hours using this trickle-charge method. After the device recovers, finish charging by plugging into a wall outlet.
  6. Check the charging port for water damage or corrosion.
  7. Check the charging port for bent or broken pins and lint.