Unblock SIM PIN - Ellipsis® Jetpack® - MHS900L

Note The PIN Unblocking Key (PUK) is utilized to reset a blocked SIM card.

  • For Postpaid accounts, you must obtain the PUK via the My Verizon website before proceeding.
  • For Prepaid accounts, contact customer service to obtain the PUK before proceeding.

  1. Access the Admin Web Interface.
  2. From the left menu, click Jetpack Settings.
    Home Page select Jetpack Settings
  3. From the Advanced tab, click SIM.
    SIM settings
  4. Enter the appropriate information into the following fields:
    Caution If an invalid PUK is entered too many times, the SIM card is permanently disabled.
    • Enter PUK
    • Enter new PIN
    • Confirm new PIN
  5. Click Save Changes (located in the lower-right).
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