Factory Data Reset (Powered On) - LG K20™ V

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Perform a factory data reset only if absolutely necessary as it removes all data including:

• Google™ account
• System and app data
• App settings
• Downloaded apps
• Media (It is recommended to backup this data)
  Alternatively, music, pictures and videos can be backed up to a computer.

Notes:

• Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
• An alternate reset method is available if the device is unresponsive or won't power on.
• If troubleshooting third-party apps, disable the Automatic Restore option.
• Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You must enable W-Fi Calling manually if you want to use it.

1. From a Home screen, navigate: Settings > Backup & reset.
   These instructions apply to Standard mode only.
2. Tap Factory data reset.
3. Tap RESET PHONE.
   If presented, enter the current passcode or draw the unlock pattern.
4. Tap Delete all.
   Allow several minutes for the factory data reset and reboot processes to complete.
   If applicable, set up your device.

Related Topic: Factory Data Reset