Soft Reset (Frozen / Unresponsive Screen) - LG K20™ V

View this info if your device is unresponsive, frozen or won't power on or off.

Note A soft reset (turning the device off then back on):

  • Is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device.
  • Won't affect data on the device.

 

  1. Press and hold the Power button (located on the back) until the Phone options screen appears then release.
    Note If the device is unresponsive, press and hold the Power button until the device powers off (approximately 10 seconds) then release.
  2. From the Phone options screen, tap Power off and restart.
  3. From the Power off and restart prompt, tap RESTART to confirm.
    Note Allow several minutes for the process to complete.
    Note If unable to perform a soft reset, remove then re-insert the battery.

 

Related Topic: Video icon Unfreeze Your Device

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