Samsung Galaxy J7 V / Galaxy J7 - Reset Network Settings

If you can't connect to the internet, send or receive email and/or messages (text, picture or video), resetting the network settings may help.

Caution Performing these steps resets all system settings (e.g., ringtones, sound settings, display settings, etc.) back to their default values. Personal data such as downloaded apps and media (pictures, videos, music) aren't affected.

  1. From a Home screen, swipe up then navigate: Settings Settings icon > General management.
  2. Tap Reset.
  3. Tap Reset network settings.
  4. Tap RESET SETTINGS.
  5. Tap RESET SETTINGS to confirm.
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