Samsung Galaxy J7 V / Galaxy J7 - Soft Reset

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note Notes:

  • A soft reset (turning the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset won't affect data on the device, unless the battery is very low.
  • If the device won't power on, plug into the provided wall charger then press and hold the Power + Volume Up buttons for a full 12 seconds.
    Note If the device still doesn't power on, press and hold the Power, Volume Up and Volume Down buttons for a full 1-2 minutes.


  1. Press and hold the Power button (located on the right) until the Phone options screen appears then release.
    Note If the device is frozen or unresponsive, remove then re-insert the battery.
  2. Tap Restart.
  3. Tap Restart to confirm.
    Note Allow several minutes for the process to complete.