Call & Message Blocking is a temporary add-on that lasts up to 90 days.
For a permanent solution, check out these Verizon Smart Family™ FAQs.
Ensure your app is up to date as the following steps apply to the most recent version.
The My Verizon app is only available for Android™ devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
Changes to these items may take up to 15 minutes to appear on your account.
Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
Tap the Menu icon (located in the upper-left) then tap Devices (may require scrolling down).
Tap Manage (below the number you want to update).
From the 'What would you like to do?' screen, tap the Controls tab (upper-left).
The Controls tab is selected when the text is in red.
Tap Call and message blocking.
From the 'Block calls... up to 5 numbers' page, tap to enter a phone number then tap Block number (located at the bottom).
To remove a blocked number, tap the X (to the right of the number).
To add more numbers, tap Add a number (at the bottom) then repeat step 6.
Tap the Menu icon (upper-left) to return to the main menu or press the Home button to exit.
For additional info on the My Verizon app, check out these FAQs.