My Verizon app - Suspend / Reconnect Device

Note Notes:

  • Ensure your app is up to date as the following steps apply to the most recent version.
  • The My Verizon app is only available for Android® devices running 4.0 or higher and Apple® iOS devices running 10.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
  • Changes to these items may take up to 15 minutes to appear on your account.
  • Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).


Suspend Service
Reconnect Service

 

Suspend Service

  1. From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
  2. Tap the Menu icon Menu icon (upper-left) then tap Devices (may require scrolling down).
  3. Tap the Manage icon beneath the device you want to update.
  4. From the 'Your device details' screen, tap the Controls tab ( upper-left).
    Note The Controls tab is selected when the text is in red.
  5. Tap Suspend device.
  6. From the 'Why are you suspending?' screen, select an option:
    • My device is lost or stolen
      1. Select an option:
        • Stop billing me
        • Keep billing me
      2. Tap Continue.
      3. Tap Confirm.
      4. Tap Continue.
      5. From the 'Confirmation' screen, tap Next.
      6. From the 'Replace Your Missing Device' screen, select an option:
        • Upgrade to a new device
        • Purchase a device
        • Activate an old device
        • File a claim
          Note An Asurion insurance claim can only be filed via the My Verizon app if the device is suspended for lost or stolen.
      7. Tap Continue, then follow the onscreen prompts.
    • I'm on active military duty
      1. Select deployment location:
        • In the US
        • Somewhere else
      2. From the 'Fill in your military deployment information' screen, complete the required fields.
      3. Tap Suspend then follow the onscreen prompts.
    • Vacation or other reason
      1. Select an option:
        • Try a Reduced Rate Suspend
        • Keep billing me
      2. Tap Continue
      3. Tap Confirm.
      4. Tap Done.
  7. Tap the Back icon Back arrow (upper-left) to return to the 'Why are you suspending' screen or press the Home button to exit.

 

Video Icon For additional info on suspending and reconnecting your service, check out this support page.

 

Top

 

Reconnect Service

  1. From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
  2. Tap the Menu icon Menu icon (upper-left) then tap Devices (may require scrolling down).
  3. Tap Reconnect device (beneath the device you want to reconnect).
  4. From the 'Great. How do you want to reconnect today?'' screen, select an option:
    • With the same device
    • With another device
  5. Tap Reconnect.
  6. Tap Confirm.

 

Video Icon For additional info on suspending and reconnecting your service, check out this support page.

 

Top

isTealiumFlag=true