Ensure your app is up to date as the following steps apply to the most recent version.
The My Verizon app is only available for Android™ devices running 5.0 or higher and Apple® iOS devices running 11.0 or higher. For all other devices, visit verizonwireless.com to sign in and manage your account.
Changes to these items may take up to 15 minutes to appear on your account.
Available settings vary based on user type (e.g., Account Owner, Account Manager, Account Member).
From the Home screen tap the My Verizon app or navigate: Apps > My Verizon.
Tap the Menu icon (upper-left) then tap Devices.
Tap the Manage (below the wireless number you want to update).
From the 'Here's what's happening with your device' screen, tap the Controls tab (upper-left).
The Controls tab is selected when the text is in red.
Tap Set up Call Forwarding.
From the 'Re-direct your calls to a different number' page, enter a 10-digit phone number then tap Add number (at the bottom).
To remove a forwarded number, tap the X (to the right of the number).
Tap the Back icon (upper-left) to return to the 'Keep an eye on your lines' screen or press the Home button to exit.
For additional info on the My Verizon app, check out these FAQs.