Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.


For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:
Note Depending upon the selected USB connection (e.g., Media device, Camera, USB debugging), some of the devices may not appear.

Portable Devices
Apple iPhone or iPad
Universal Serial Bus controllers
Apple Mobile Device USB Driver

Note If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Note Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.

If a conflict is present:

  1. Verify the latest iTunes version is installed on the computer.
  2. Make sure that your iOS device is turned on.
  3. If prompted with a 'Trust this Computer' alert, tap Trust.
  4. Restart the computer and the iOS device.
  5. If the conflict still exists navigate to iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows then follow the step-by-step instructions.