Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Factory Data Reset (Powered On)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It is recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.


Note Notes:


  1. From a Home screen, navigate: Apps Apps icon > Settings Settings icon > General management > Reset.
    Note These instructions apply to Standard mode only.
  2. Tap Factory data reset.
  3. Tap RESET.
    Note If presented, enter the current passcode or draw the unlock pattern.
  4. Tap DELETE ALL to confirm.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, Set Up J3 Eclipse or Set Up J3 Mission - PrePay.


Related Topic: Video Icon Factory Data Reset